When to Call Our Emergency Line
Ring us straight away, day or night, if any of these happen:
- Water is coming through a ceiling, down a wall or out of a light fitting
- Tiles, slates or ridge tiles have blown off in high wind
- A flat roof covering has torn open or peeled back at the edge
- Lead flashing has come away from a chimney or wall
- A gutter or fascia board is hanging loose over a path or drive
- A branch or aerial has come down onto the roof
What Happens When You Call
- You tell us what has happened. Where the property is, what kind of roof it has, and where the damage or water is showing.
- We arrange to come out. Urgent jobs are put ahead of planned work.
- We make the roof secure. The first priority is to stop more water getting in and to make loose materials safe.
- We explain the permanent repair. Once the roof is secure, we tell you what caused the damage and what the lasting repair involves, with a clear price before that work begins.
Storm Damage We Put Right
Most emergency calls we get follow wind and heavy rain. Once the roof is safe, we carry out the full repair, whatever the roof is made of:
- Clay and concrete tiles on pitched roofs, see tiled roofs
- Natural slate, see slate roofing
- Felt, rubber and single ply membrane, see flat roofing
- Chimney stacks, lead flashing and gutters, see chimneys and guttering
- Fascias and soffits, see facias and soffits
Until We Arrive
Turn off any electrical circuit near the water, catch drips in buckets, keep everyone away from a sagging ceiling and please stay off ladders and the roof. Our roof leak advice page goes through these steps in more detail, including what to photograph for your insurer.
Emergency Questions
Is your emergency service really available at night?
Yes. The emergency service runs 24 hours a day, seven days a week, including weekends. Call 01903 442348 or 07394 150273.
Will the whole repair be finished on the first visit?
That depends on the damage and the weather. The first aim is always to make the roof secure and stop more water getting in. Some repairs can be completed there and then; larger ones are planned for a dry day once we know exactly what is needed, and you get a clear price before that work starts.
Should I ring my insurer or a roofer first?
If water is coming in, deal with safety first and call a roofer so the damage does not spread. Take photos before anything is moved, then contact your insurer and ask what they need. Policies differ, so check yours.
Do you handle storm damage on flat roofs as well as pitched roofs?
Yes. We work on tiled and slate roofs and on flat roofs in felt, rubber and single ply membrane, as well as chimneys, lead flashing, gutters and fascias.
Emergency Cover Across West Sussex
From our base near Arundel we answer emergency calls in Worthing, Bognor Regis, Chichester, Storrington, Pulborough, Billingshurst and Horsham. For repairs that are not urgent, see roof repairs or send us a message.